Resolved

Members were receiving "Error Finding Log" and/or "Message Timeout" errors after a server update to correct some Nutrition Tracker bugs. This disconnected their device from the SU app servers, and submitting tickets through the app were not going through as there was no connection.

This was resolved by clicking on the top right corner of the app (initials or profile picture), clicking Log Out on the menu, and then logging back in.

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Began at:

Affected components
  • Application